Cancellation Policy

1. Cancellation Before Processing

Customers may request cancellation before the verification process has started. Cancellation requests are subject to review and approval by VerificationAll.

2. Cancellation After Processing Begins

Once verification activities have started or documents have been assigned to verification partners, cancellation may not be possible. Any work already completed will be considered chargeable.

3. Completed Verification Requests

Verification requests that have been completed or where the verification report has already been issued cannot be cancelled.

4. Customer Responsibilities

• Provide complete and accurate information.
• Upload all required documents on time.
• Request cancellation as early as possible.
• Respond promptly to verification-related communications.

5. Cancellation by VerificationAll

VerificationAll reserves the right to cancel any verification request if fraudulent information is detected, required documents are not provided, legal restrictions apply, or the requested service cannot be completed.

6. Refund After Cancellation

If a cancellation request is approved before processing has begun, any applicable refund will be processed in accordance with our Refund Policy.

7. Processing Time

Cancellation requests are generally reviewed within 2–5 business days. Customers will receive an email notification once the request has been processed.

8. Policy Updates

VerificationAll may update this Cancellation Policy at any time without prior notice. The latest version will always be available on this page.