Refund Policy

1. General Policy

VerificationAll aims to provide reliable verification services. Refunds are considered only in situations described in this policy and in accordance with applicable laws.

2. Eligible Refunds

• Duplicate payment made for the same request.
• Payment processed but the request was not created.
• Verification service cannot be provided due to technical issues.
• Refund approved after internal review.

3. Non-Refundable Cases

• Verification process has already started.
• Verification report has been completed or delivered.
• Incorrect information submitted by the customer.
• Delay caused by third-party agencies or government authorities.
• Failure to provide required documents.

4. Refund Request Process

Customers may contact our support team with their request number, payment details, and reason for requesting a refund. Each request is reviewed individually before approval.

5. Refund Timeline

Once approved, refunds are generally processed within 7–10 business days. The time taken for the amount to reflect in your account depends on your bank or payment provider.

6. Payment Gateway Charges

Payment gateway or transaction charges, where applicable, may be deducted from the refundable amount unless otherwise required by law.

7. Policy Changes

VerificationAll reserves the right to modify this Refund Policy at any time. Any updates will be published on this page.