Grievance Policy

1. Purpose

This policy provides a fair and transparent process for customers to raise complaints regarding verification services, payments, document handling, service delays, or any other concerns related to VerificationAll.

2. Types of Grievances

• Delay in verification process.
• Incorrect verification results.
• Issues related to uploaded documents.
• Payment or billing related concerns.
• Technical issues while using the platform.
• Poor customer service experience.

3. How to Raise a Complaint

Customers may submit their grievance through our Contact Us page or by sending an email to our support team with the following details:

• Request ID
• Customer Name
• Registered Email Address
• Description of the issue
• Supporting screenshots or documents (if applicable)

4. Resolution Timeline

• Acknowledgement within 24-48 business hours.
• Investigation initiated after complaint review.
• Resolution typically provided within 7 business days.
• Complex cases may require additional time, and customers will be informed accordingly.

5. Customer Responsibilities

• Provide accurate complaint details.
• Respond promptly if additional information is requested.
• Maintain respectful communication with our support team.

6. Policy Updates

VerificationAll reserves the right to modify this Grievance Policy at any time. Updated versions will be published on this page and will become effective immediately upon publication.